Typically, after an order is received, we will arrange for shipment within 2 business days. Orders shipped to the continental U.S. will be delivered within 2–4 business days (delivery to Alaska, Hawaii, and U.S. territories may take an additional 2 business days).

We offer free USPS standard shipping for all domestic US orders. Expedited air delivery is available at an extra cost for customers who need faster receipt. Please contact us to confirm the exact cost(service@viicode.us).

VIIcode US website only delivers to addresses within the United States, including Alaska, Hawaii, and US territories. International shipments are not supported currently. If you need overseas delivery support, please contact us via service@viicode.us.

Yes, we accept orders shipped to PO boxes and all US military postal addresses within the US delivery range.

Your credit card details are encrypted and handled with the highest industry security standards. We never store your full card details on our website.

We support PayPal, Visa, Mastercard, American Express, Discover, Google Pay, and Apple Pay checkout on viicode.com. Telephone card payment and advance remittance are not accepted.

All personal data collected is only used for order delivery and after‑sales service, protected by the privacy policy. You may contact customer service to delete your account data anytime.

Please add service@viicode.us to your email whitelist to avoid missing order updates, discount notices, and after‑sales emails.

Log in to your account to update your new email address, and resubscribe to our newsletter to get the latest promotions.

A tracking number will be sent to your registered email once your package ships. If you cannot find the email, check your junk mail folder.

Contact our customer service with your order number and use your tracking number to contact your local post office and the delivery person to verify where the package was delivered immediately. We will assist you in tracing the package. If it is confirmed that we were responsible for you not receiving your package, we will arrange for a reshipment or issue a refund.

Keep the original carton, packing materials, and damaged goods, then email us your order number and photos for quick compensation processing.

If you wish to make any changes to your order after it has been submitted, please modify or cancel the order within 4 hours, or contact customer service via email to request the changes. Orders will enter the packing process after this time limit has passed. If you still wish to change your order after that, you will need to follow the return and refund process after receiving the item.

Orders may be cancelled due to payment failure, abnormal order quantity, or address verification failure. Contact support for specific reasons.

Shortage may result from hot sales, limited batch production, or temporary stock replenishment delay. Please contact our customer service for more details.

Discontinued products will no longer be restocked. Our customer service can recommend alternative eye care items with similar effects.

Send your order number to customer service; we will verify the gift record and resend complimentary items if eligible.

Return and Exchange Policy: Within 45 days of receipt, unopened and complete items in their original packaging are eligible for a full refund; items used by no more than 30% or with packaging damage not exceeding 30% are eligible for a 50% refund; items used by more than 30% or with packaging damage exceeding 30% are not eligible for a refund.

Return Process: Send an email (Subject: RETURNS & EXCHANGES) to customer service to obtain a return authorization code; the warehouse will refuse any returns without authorization. All products, accessories, and printed materials must be returned; we recommend purchasing shipping insurance.

The return address: Viicode.com Returns Department 9102 FM 2920 RD APT 3104 Tomball TX 77375

Warehouse will review returns within 7–10 working days after receipt, and refunds will be returned to your payment method back to the original path within 10–12 working days.

Return shipping fees are non‑refundable.

Restrictions: Returns and exchanges are only accepted for items ordered on this website. For damaged or incorrectly shipped items, please retain the original packaging and the damaged product, and provide your order number and photos when contacting customer service for assistance.

To prevent bulk resale, we set purchase quantity limits for hot eye care items on every single order.

Only the original purchaser with order information can apply for return or exchange procedures. Gift recipients cannot process changes independently.

Refresh the page or switch browsers. If the problem persists, contact customer service to place your order manually.

Please email service@viicode.us or call 646‑475‑2198 for one‑on‑one professional support.